Our commitment to the environment Lenovo is committed to environmental leadership from operations to product design and recycling solutions. As I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many other relatively recent models for Win7 and don’t make drivers available. I’ve tried three of the four versions of the finger print software including the latest and I have the same issue. You might also mention the UPEK has already done this. Wednesday, October 28, 4:

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Yes, hardware support included is better than Vista, and Vista was better than XP, etc, but it’s only because the drivers for third party products have been supplied TO Microsoft! As of Friday, April 3rd, it was not there.

Lattitudes AuthenTec AES2810 fingerprint reader, Windows 8.1 and Chrome

When this problem happen did you ever check the memory usage windoas task manager and if very high also check what process that have abnormally high memory usage. As I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many other relatively recent models for Win7 and don’t make drivers available.

Subject kudos T – Choose to drain external battery first [Feature Request].

From what is stated on AuthenTec’s website thay may provide the updated drivers to the vendor, HP in this case. You never really said anything about what OS and servicepack level you use. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tuesday, November 24, 4: Well, Thursday I sent an email to Authentec asking for help Having dealt with PCs for more than 25 years I am fully aware that customers want solutions, but you’re not going to get s solution if you don’t address the problem to the entity responsible for the product.


Resources for IT Professionals. Recently a newer OS update to Windows 7 32bit professional made this device unusable again! Monday, November 23, Afterwards install the Digital Persona and evrything will work!!!

Software for Authentec fingerprint reader

I hope I am posting my question where it belongs. Anyone know what may cuse this? Office Office Exchange Server. At AuthenTec, we are committed to delivering superior support services.

Proposed as answer by Jim Var Thursday, January 13, 2: If you don’t contact AuthenTec, then how are they supposed to know you’re looking for a driver? If you use the pre-installed OS or do a clean install with the latest drivers only no other applications installed from Lenovo i’m sure this will not be a problem.

Thanks, I contacted Authentec after my last post and they said they were aware of the memory leak. Then you could compare the memory usage with the same computer right after a reboot. It’s exactly the same with computer hardware – you make your problem known to the source of the hardware, otherwise the problem will NEVER be addressed and resolved!


It seems Authentec has released a new version of its own software TrueSuitebut they don’t provide a link for a download.

I would guess you would also gain access to the download link if you created a user account at Authentec to be able to logon for more site access.

On this particular issue, you saw that Rolando contacted Authentec – without result!

AuthenTec Inc. AES2810 drivers for Windows 8.1 x64

Do you have a lot of additional software installed in the corporate build? Windows 7 Hardware Compatibility https: Monday, November 23, 2: Also how much physical ram is installed and what version of the fingerprint software?

You could also keep an eye on task manager to see if the memory usage increase abnormally fast and what process that is responsible fo the high memory usage if any. Microsoft does not, and never has, provided solutions for third party products. By continuing to browse this site, you agree to this use.